This Return and Refund Policy applies to all purchases made from Boardgamegeekstores. It explains your options when a return is needed and how we handle refunds.
Return Window
You may request a return within 30 calendar days of the delivery date. Returns requested after this window cannot be accepted.
Two Types of Returns
Board games are physical products, and returns fall into two distinct categories. Understanding the difference helps us process your request correctly and fairly.
Change of Mind (Remorse)
If you decide a game is not right for you — you changed your mind, ordered the wrong title, or simply no longer want the product — the following applies:
- The item must be unused, with all components still sealed or in their original condition, and in the original packaging.
- Return shipping is free. Boardgamegeekstores covers the cost of return shipping for remorse returns.
- Once we receive the returned item and confirm its condition, we will process your refund.
Defective or Damaged Items
If a game arrives with a manufacturing defect, damaged components, or missing pieces, it is treated differently:
- Contact us within 30 days of delivery at info@boardgamegeekstores.my. Please include your order number and a description of the issue. Photographs of the damage or defect help us resolve the matter faster.
- Return shipping is free. We cover the cost of returning defective items.
- Depending on availability and your preference, we will offer a replacement of the same title or a full refund. If a replacement is not available, a full refund will be issued.
How to Initiate a Return
To start a return, contact us at info@boardgamegeekstores.my with your order number and the reason for the return. We will respond within 1–2 business days with a prepaid return shipping label and instructions on how and where to send the package.
Please do not ship an item back to us without first contacting us. Returns sent without prior authorization may not be accepted, and we cannot guarantee processing for packages that arrive without an associated return request.
Return Address
Returns should be sent to:
Boardgamegeekstores
210 Deborah Lane
Greenville, SC 29611
United States
Restocking Fee
There is no restocking fee. Boardgamegeekstores does not charge any fee for processing a return.
Refund Processing
Once your return arrives at our facility, our team inspects the item. For remorse returns, we confirm that the game is unused and in resalable condition. For defective returns, we verify the reported issue.
After inspection is complete, we process the refund within 1–2 business days. The refund is issued to the original payment method used at checkout. Please note that once we process the refund, your bank or card issuer may take an additional 7–10 business days to post the credit to your account. This timing is controlled by your financial institution and is outside our control.
Items That Cannot Be Returned
- Games that have been opened, played, or have components removed from their sealed packaging (except in cases of confirmed manufacturing defects).
- Items returned without prior authorization from Boardgamegeekstores.
- Returns requested more than 30 calendar days after delivery.
Exchanges
We do not process direct exchanges. If you would like a different game, the fastest way is to return the original item (following the process above) and place a new order for the title you want.